Privacy Policy


Effective Date: December 1, 2024


At BeBetter LLC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you visit our website or use our physical therapy services. By accessing or using our

services, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We collect both personal and health-related information to provide high-quality care and to manage our services effectively. The types of information we collect include:


Personal Information:

  • Full Name
  • Date of Birth
  • Contact Information (e.g., address, phone number, email)
  • Emergency Contact Information
  • Insurance Information
  • Payment Information (e.g., credit card details)


Health-Related Information:

  • Medical History and Conditions (e.g., injuries, surgeries, chronic conditions)
  • Treatment Plans and Progress Notes
  • Diagnoses and Prognoses
  • Physical Therapy Assessments and Reports


2. How We Use Your Information

We use the information we collect for the following purposes:


  • Providing Care: To offer physical therapy treatment, assess your health, create treatment plans, and track progress.
  • Billing and Insurance: To process payments, verify insurance coverage, and submit claims to insurance providers.
  • Communication: To contact you regarding appointment reminders, treatment updates, and any changes to your schedule or care.
  • Improving Services: To enhance our services, improve patient experience, and analyze trends for better treatment outcomes.
  • Legal and Compliance: To comply with healthcare regulations (e.g., HIPAA) and respond to legal requests, including subpoenas or other lawful investigations.


Your phone number will be used only for delivering these communications and will not be sold. You may opt out at any time by replying STOP or contacting us directly. For assistance, reply HELP. We take your privacy seriously and handle your information in accordance with this policy.


3. How We Protect Your Data

We take the security of your personal and health information seriously. Our practice implements

various administrative, physical, and technical safeguards to protect your data, including:

  • Data Encryption: Encryption of sensitive data during storage and transmission. 
  • Access Controls: Only authorized staff have access to your personal and health information.
  • HIPAA Compliance: We adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect your medical information and ensure it is only shared with authorized individuals.


4. Sharing Your Information

We may share your personal and health-related information in the following situations:

  • With Healthcare Providers: We may share your information with other healthcare providers involved in your care, such as your primary care physician, specialists, or medical facilities, when necessary for treatment purposes.
  • With Insurance Companies: To facilitate billing and reimbursement, we may share relevant details with your insurance company or healthcare providers for claim submission and payment.
  • With Service Providers: We may share data with trusted third-party service providers who assist in our operations (e.g., payment processors, IT service providers, marketing, etc.), but these parties are prohibited from using your data for purposes other than providing services to us.
  • As Required by Law: We may disclose your information to comply with legal obligations or respond to lawful requests, such as subpoenas, investigations, or public health requirements.


We do not sell or rent your personal information to third parties for marketing purposes.


5. Cookies and Website Tracking

We use cookies and similar technologies to improve your experience when visiting our website. Cookies are small text files that help us remember your preferences, improve website functionality, and collect anonymous data for analysis.

  • Functional Cookies: These cookies are essential for the basic operation of the website.
  • Analytics Cookies: These cookies help us analyze how visitors use the site and track website performance.


You can manage or disable cookies through your browser settings. However, disabling cookies

may affect the functionality of our website.


6. Your Rights

You have certain rights regarding your personal and health-related information, including:


  • Access: You can request access to the personal and health information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your information.
  • Deletion: You can request that we delete your personal information, subject to legal or regulatory requirements.
  • Opt-Out: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or contacting us directly.


To exercise any of these rights, please contact us at the information provided below.


7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. If the changes are significant, we will notify you via email or through other appropriate means.

Please check this page regularly to stay informed about how we are protecting your data.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


BEBETTER LLC

101 Rice Bent Way, STE 12 Columbia, SC 29229

(803) 728-3308

go.bebetter.llc@gmail.com